Terms of Service - TwillAndSage

Welcome to TwillAndSage. These Terms of Service govern your access to and use of twillandsage.com, as well as purchases made directly through our website.

By browsing our website, placing an order, or otherwise using our services, you agree to these Terms together with our Shipping Policy, Return & Refund Policy, Privacy Policy, Payment Policy, and Cancellation & Order Changes Policy.

1. About TwillAndSage

TwillAndSage is an online home decor store offering a curated selection of decorative products and accessories designed to complement a variety of interior styles, spaces, and personal aesthetics.

Business Name: TwillAndSage

Business Address: 19 Tracy Rd, Canterbury, Connecticut 06331, United States.

Phone: +1 (860) 217-2356.

Email: support@twillandsage.com.

Support Hours: 9:00am-9:00pm Eastern Time | Monday-Saturday, Excluding public holidays.

2. Website Orders and Third-Party Marketplaces

These Terms apply to purchases completed directly through twillandsage.com.

TwillAndSage may also make products available through third-party marketplaces or sales channels. Product selection, pricing, promotions, inventory, shipping charges, return conditions, processing times, and other terms may vary depending on the sales channel.

If you purchase a TwillAndSage product through Etsy or another third-party marketplace, the terms and policies presented by that marketplace will also apply to the relevant transaction.

3. Use of Our Website

You may use twillandsage.com for lawful personal browsing, shopping, and other legitimate purposes supported by the website.

You agree not to misuse our website, disrupt or interfere with its operation, attempt to gain unauthorized access to systems or accounts, introduce malicious code or technology, collect information improperly, or use the website in a way that violates applicable law or causes harm to TwillAndSage, our customers, service providers, or other users.

4. Product Information

We make reasonable efforts to provide accurate and useful information about our products, including photographs, descriptions, dimensions, materials, colors, finishes, care information, and other relevant specifications.

Product colors and visual details may appear somewhat different depending on lighting conditions, photography, monitor settings, screen calibration, and the device used to view our website.

Because home decor products may incorporate different materials, finishes, textures, patterns, or decorative elements, individual pieces may show minor variations in appearance. Such differences may be inherent to the material, manufacturing process, or product design and do not necessarily indicate a defect.

Please carefully review the applicable product page, including dimensions, materials, available options, and care instructions, before completing your purchase. Customers are responsible for selecting products that are appropriate for their intended space and use.

5. Product Use and Safety

Our products are intended for their described decorative, household, or functional purposes as stated on the applicable product page.

Customers are responsible for following any product-specific instructions, care recommendations, weight limitations, installation guidance, or other applicable instructions provided with the product.

Do not use a product in a manner that differs from its intended purpose or in circumstances where doing so could create an avoidable risk of damage or injury.

6. Orders and Order Acceptance

After placing an order, you will normally receive an order confirmation at the email address provided during checkout.

An order confirmation confirms that we have received your order request. It does not necessarily mean that your order has been dispatched.

TwillAndSage reserves the right to contact you, decline an order, or cancel an order when reasonably necessary due to circumstances including payment failure or payment review, suspected fraud or unauthorized activity, inaccurate pricing or product information, unavailable inventory, incomplete or incorrect customer information, or another issue that prevents us from reasonably fulfilling the order.

If TwillAndSage cancels an order for which payment has already been received and a refund is applicable, the refund will be returned through the original payment method.

7. Payment

Payments made through twillandsage.com are processed through PayPal checkout.

Depending on PayPal availability, your location, and transaction eligibility, available payment methods may include a PayPal balance, linked bank account, credit card, debit card, or another payment method supported by PayPal.

TwillAndSage does not directly collect or store your complete PayPal login credentials, full card number, card security code, or other sensitive payment credentials on our website.

Additional information is available in our Payment Policy.

8. Prices, Promotions, Taxes, and Availability

Product prices and applicable shipping charges are displayed before you submit your payment.

Unless another currency is specifically indicated, prices on our website are generally displayed in U.S. Dollars (USD).

Prices, promotions, inventory levels, and shipping charges may be changed at any time. Such changes will not retroactively alter the terms of an order that has already been successfully completed.

Prices, discounts, promotions, and availability offered through Etsy or another third-party sales channel may differ from those available through twillandsage.com.

For international purchases, customs duties, import taxes, brokerage charges, or other destination-country fees may apply. Unless expressly stated otherwise, these charges are the customer’s responsibility.

9. Shipping

Orders placed through twillandsage.com are generally processed within 1–3 business days, Monday through Friday, excluding holidays.

Our standard daily order cut-off time is 5:00 PM Pacific Time (PT). Orders submitted before the cut-off may begin processing on the same business day, while orders placed after the cut-off may be processed beginning on the next business day.

Estimated transit time is generally:

United States: approximately 3–5 business days after processing.
International: approximately 10–20 business days after processing.

These delivery periods are estimates and are not guaranteed delivery dates.

Please refer to our Shipping Policy for additional information concerning processing, transit, tracking, delays, lost packages, damaged shipments, and international deliveries.

10. Cancellations and Order Changes

You may request to cancel or modify an order within 2 hours after placing it.

Cancellation or modification requests are not automatically guaranteed and depend on the current fulfillment status of the order.

Once an order has been dispatched to the carrier, it cannot be cancelled or modified through TwillAndSage.

Please review our Cancellation & Order Changes Policy for the applicable requirements and procedures.

11. Returns, Refunds, and Exchanges

Eligible products purchased directly through twillandsage.com may be returned within 30 days after delivery, subject to the conditions described in our Return & Refund Policy.

For approved returns, TwillAndSage will provide a prepaid return shipping label where applicable, and no restocking fee will be charged.

Approved refunds are issued to the original payment method. We normally process an approved refund within 5–7 business days after the returned item has been received and inspected. Additional processing time may be required by PayPal or the applicable payment provider.

Please review our Return & Refund Policy for complete eligibility requirements and return procedures.

12. Damaged, Defective, or Incorrect Items

If an order arrives damaged, defective, or materially different from the product you ordered, please contact TwillAndSage within 48 hours after delivery.

Please include your order number and clear photographs of the product and packaging where applicable. This information allows us to review the issue and determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate solution.

13. Customer Responsibilities

Customers are responsible for providing complete and accurate information when placing an order. This includes contact information, billing details, shipping information, and product selections.

Please carefully review your order before submitting payment.

If you discover an error after placing an order, contact TwillAndSage as soon as possible and within the applicable Cancellation & Order Changes window. We will determine whether the requested correction can still be made based on the status of the order.

14. Website Errors and Availability

We make reasonable efforts to maintain accurate product descriptions, pricing, images, promotions, inventory information, shipping details, and other website content.

Nevertheless, occasional typographical, technical, pricing, inventory, or other errors may occur.

If we discover a material error affecting an order, we may contact you to explain the situation and determine an appropriate resolution. Depending on the circumstances, available options may include correcting the information, updating the order, or cancelling the order and providing a refund where appropriate.

15. Intellectual Property

The content appearing on twillandsage.com, including the TwillAndSage name and branding, text, graphics, logos, product descriptions, photographs, images, page layouts, and other original materials, is owned by TwillAndSage or used with appropriate permission unless otherwise indicated.

You may not reproduce, copy, distribute, modify, publish, sell, license, or commercially exploit protected TwillAndSage content without prior authorization.

16. Third-Party Services and Links

Our website may integrate with or provide links to third-party services, including PayPal, shipping and logistics providers, analytics services, social media platforms, and third-party marketplaces such as Etsy.

These services are independently operated and may be governed by their own terms, privacy policies, and practices. TwillAndSage does not control and is not responsible for the content, availability, security, or practices of independent third-party services that we do not operate.

17. Disclaimer and Limitation of Liability

To the fullest extent permitted by applicable law, TwillAndSage will not be responsible for indirect, incidental, special, consequential, or similar losses arising solely from your use of the website or products.

Nothing in these Terms is intended to exclude, restrict, or limit any right, remedy, liability, or protection that cannot legally be excluded, restricted, or limited under applicable law.

18. Governing Law

These Terms are governed by the applicable laws of the United States and the State of California, without regard to conflict-of-law principles, except where applicable consumer protection laws require otherwise.

19. Changes to These Terms

TwillAndSage may revise these Terms from time to time to reflect changes to our website, products, policies, business practices, services, or applicable legal requirements.

When these Terms are updated, the “Last Updated” date displayed on this page will be revised accordingly.

Your continued use of our website after an updated version is posted constitutes use of the website under the revised Terms, to the extent permitted by applicable law.

20. Contact Us

If you have questions about these Terms of Service, an existing order, or any of our store policies, please contact: