Last Updated: October 07, 2026.

TwillAndSage respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy describes how information may be collected, used, stored, and disclosed when you visit twillandsage.com, place an order, interact with features on our website, or contact our customer support team.

This Privacy Policy applies to information collected through twillandsage.com. If you purchase TwillAndSage products through Etsy or another third-party marketplace, that platform may independently collect and process your information according to its own privacy policy and terms.

Information We May Collect

The information we collect depends on how you interact with our website and services. This may include your name, email address, phone number, billing and shipping address, order information, purchase history, and information you provide when contacting our customer support team or submitting a form.

We may also receive information relating to returns, refunds, exchanges, cancellations, or other order-related requests.

When you browse our website, certain technical information may also be collected, including your IP address, browser type, device information, pages visited, website activity, and information obtained through cookies or similar technologies.

Payment Information

Payments made through twillandsage.com are processed through PayPal checkout.

PayPal and other applicable payment providers may independently collect and process payment-related information in accordance with their own privacy and security practices.

TwillAndSage does not collect or store your full PayPal login credentials, complete credit or debit card number, card security code, or other sensitive payment credentials directly on our website.

How We Use Information

Information collected through our website may be used for purposes such as processing and confirming orders, preparing and shipping purchases, and providing shipment or tracking updates.

We may also use information to respond to customer support requests, administer returns, refunds, exchanges, cancellations, and order modifications, and communicate with you regarding your purchases.

In addition, information may be used to detect and prevent fraud, abuse, unauthorized activity, or security incidents; operate, maintain, secure, and improve our website; evaluate website performance and customer experience; communicate important store or service information; and satisfy applicable legal, tax, accounting, regulatory, or dispute-resolution requirements.

Cookies and Similar Technologies

TwillAndSage may use cookies and similar technologies to support essential website functions, maintain shopping-cart activity, remember preferences, understand how visitors use our website, measure performance, and improve the overall shopping experience.

Depending on your browser and location, you may have options to manage or restrict cookies through your browser settings or other available privacy controls. Please note that disabling certain cookies may interfere with website functions, including shopping-cart and checkout features.

How We May Share Information

We may provide limited personal information to service providers when reasonably necessary to operate our business, fulfill orders, provide services, or respond to your requests.

These service providers may include payment processors such as PayPal, shipping carriers and logistics providers, website hosting and technical service providers, email and customer communication platforms, analytics and website-performance providers, fraud-prevention and security providers, and professional advisers.

Information may also be disclosed to government authorities or other parties when required by applicable law or when reasonably necessary to establish, exercise, or protect legal rights.

Sale of Personal Information

TwillAndSage does not sell customers’ personal information for monetary consideration as a regular business practice.

Depending on applicable privacy law and the technologies implemented on our website, certain types of information sharing with analytics, advertising, or technology providers may be classified differently under specific laws.

Where applicable law grants you specific privacy rights concerning such processing, you may contact us to submit a request or exercise those rights.

Email Communications

We may send transactional or service-related emails concerning your order, payment, shipping, tracking, customer support request, cancellation, return, exchange, refund, or other activity related to your use of our services.

If TwillAndSage offers promotional email communications, you may unsubscribe by following the unsubscribe instructions included in the relevant message when available.

Please note that opting out of promotional communications does not prevent us from sending necessary transactional or service-related messages concerning your orders or account activity.

Information Security

TwillAndSage uses reasonable administrative, technical, and organizational measures intended to protect customer information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by our systems.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected.

This may include fulfilling orders, providing customer support, maintaining accounting and tax records, preventing fraud, complying with legal requirements, resolving disputes, and maintaining appropriate business records.

Different categories of information may be retained for different periods depending on the nature of the information, the reason it was collected, and applicable legal or regulatory requirements.

Your Privacy Rights and Choices

Depending on your location and the privacy laws that apply to you, you may have certain rights concerning your personal information.

These rights may include requesting access to certain personal information, asking us to correct inaccurate information, requesting deletion of certain information, asking how your information is collected, used, or disclosed, or exercising other rights provided under applicable privacy law.

To submit a privacy-related request, please email support@twillandsage.com with the subject line “Privacy Request”.

For certain requests, we may need to verify your identity before taking action. We may also retain information where permitted or required by applicable law, including for legal compliance, order records, accounting, fraud prevention, or dispute resolution.

California Privacy Information

California residents may contact TwillAndSage regarding privacy rights that may apply to them under California law.

To submit a California privacy request, please email support@twillandsage.com with the subject line “California Privacy Request”.

We will review requests according to the rights and requirements applicable to the individual and the nature of the request.

Children’s Privacy

Our website is not intended for children under 13 years of age, and TwillAndSage does not knowingly collect personal information directly from children under 13.

If you believe that a child has provided personal information through our website, please contact us at support@twillandsage.com so that we can review the situation and take appropriate action.

Third-Party Websites and Marketplaces

Our website may contain links to third-party websites, services, or marketplaces, including platforms such as Etsy.

These third-party websites and services operate independently and may have their own privacy policies, terms, and data-handling practices. TwillAndSage does not control and is not responsible for the privacy practices, content, security, or policies of third-party services that we do not operate.

We recommend reviewing the applicable privacy policy of any third-party website before providing personal information through that service.

Changes to This Privacy Policy

TwillAndSage may revise this Privacy Policy from time to time to reflect changes to our website, business operations, service providers, data practices, or applicable legal and regulatory requirements.

When changes are made, we will update the “Last Updated” date displayed at the top of this Privacy Policy. We encourage you to review this page periodically to remain informed about how we handle personal information.

Contact Us

If you have questions about this Privacy Policy, our information practices, or how your personal information is handled, please contact: